Shipping Policy

At Felyvonix, we are committed to providing fast, reliable, and affordable shipping to ensure that your nail art supplies and beauty essentials arrive at your door in a timely manner. Our shipping policy is designed to be transparent and easy to understand, so you can enjoy a smooth shopping experience.

Shipping Methods & Costs

We offer a range of shipping options to accommodate your needs. Here are the details:

  • Free Shipping:
    We are pleased to offer free shipping on all orders over $71. This is available for both domestic and international customers. Once your order exceeds this amount, you will automatically qualify for free shipping, making your shopping experience even more convenient.
  • Standard Shipping:
    For orders under $71, we offer standard shipping at a flat rate of $7.3. This is a cost-effective option for customers who don’t mind a longer delivery time. Standard shipping typically takes 5-10 business days depending on your location.
  • Express Shipping:
    If you need your items faster, choose our express shipping option for $18. Express shipping is the fastest option, ensuring that your order will arrive in 2-4 business days for domestic deliveries and 5-7 business days for international shipments.

Order Processing Time

All orders are typically processed within 1-2 business days of receiving your payment. During busy times or special promotions, processing may take slightly longer. You will receive a confirmation email once your order has been processed and shipped. Once your order is shipped, we will send you a tracking number to monitor the progress of your delivery.

Shipping Times

Shipping times vary depending on your location and the shipping method you select:

Domestic Shipping (within the UK):

  • Standard Shipping: Usually arrives within 5-10 business days.
  • Express Shipping: Usually arrives within 2-4 business days.

International Shipping:
We ship worldwide! For international orders, delivery times may vary depending on your location, customs processing, and other factors. Typically, standard international shipping takes 10-20 business days, and express shipping can take 5-7 business days.

Please note that customs procedures in your country may cause delays. We are not responsible for any delays caused by customs clearance or importation procedures.

Customs and Import Duties

When ordering internationally, please be aware that customs fees, import duties, and taxes may be applied by your local customs office. These charges are the responsibility of the customer and are not included in the shipping charges. We advise you to check with your local customs authority for more information about potential fees before placing your order.

  • Customs Declaration:
    We are required by law to declare the full value of all items shipped internationally, and customers are responsible for any additional charges that may apply.
  • Delivery Delays:
    While we make every effort to ensure timely delivery, customs processing and other external factors beyond our control may delay delivery. Please keep track of your shipment and contact your local customs office if you experience delays.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS (depending on your preferred method of contact). This tracking number can be used to monitor the progress of your delivery on our carrier’s website. You can track the status of your order in real time.

  • Tracking Issues:
    If you have any issues with tracking your order, or if the tracking information has not been updated for an extended period, please feel free to contact us at contact@felyvonix.shop. We will assist you in locating your package.

Address Accuracy

To ensure timely and accurate delivery, please make sure that the shipping address you provide is correct and complete. We are not responsible for any shipping delays or failed deliveries due to incorrect or incomplete addresses. If you notice any mistakes in your shipping address after placing your order, please contact us immediately, and we will do our best to update the information before the order is processed.

Lost or Stolen Packages

While we take every precaution to ensure that your order is safely delivered, once the package is with the carrier, we are not responsible for lost or stolen items. If your package is lost or stolen, please contact the carrier directly for assistance. We recommend that you provide a secure delivery address and consider using signature confirmation for high-value orders.

Returns for Shipping Issues

If there are any issues with your shipment, such as incorrect items received or damaged goods, please refer to our Return and Refund Policy for instructions on how to handle these matters.

Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance with an order, please don’t hesitate to reach out to us at contact@felyvonix.shop. Our customer service team is here to help and ensure you have the best experience shopping with us.